Business operations and outsourcing, run by people we employ and supervise
Gjethe's business operations division takes recurring work off your team: B2B sales outreach by email and LinkedIn, virtual assistants, outsourced customer support, e-commerce operations, CRM implementation and management, data research, business process consulting and dedicated remote staff. The people doing the work are Gjethe employees, trained on your processes and supervised by our team leads.
- Free first consultation
- Written quote for your project
- Flexible payment milestones
Division 03 · Business Operations & Outsourcing
Outsourcing goes wrong when nobody is accountable for the result. A marketplace freelancer disappears before a busy season, an offshore centre follows a script that doesn't fit your customers, and knowledge leaves with every person who quits. Our operations work is set up differently. Each engagement has a written scope and quality standard, a Gjethe team lead who supervises the work, documented processes that stay with you, and cover when someone is away. Because the same company builds software and automation, we also tell you when a task should be automated rather than staffed.
The team
Who does the work
Operational roles such as support agents, virtual assistants and e-commerce operators are staffed for each engagement: we assign existing specialists where they fit, or recruit, train and supervise new people, who remain Gjethe employees.
Sales team
Outreach strategy, prospect research and B2B campaign management.
Project managers
Onboarding, supervision, quality checks and reporting (shared across divisions).
These specialists work on this division's projects. See the whole team
What this division delivers
Sales outreach, virtual assistants, customer support, e-commerce operations, CRM, data research and dedicated remote teams.
Sales outreach and lead generation
Ideal customer profiles, verified prospect lists, cold email and LinkedIn campaigns, deliverability management, follow-ups and appointment setting. Cold calling isn't offered.
Virtual assistants and customer support
Inbox and calendar management, data entry, research and documentation, plus email, live chat and helpdesk support in your tone.
E-commerce operations
Product listings, catalogue and inventory updates, order processing, delivery coordination, returns and customer enquiries on Shopify and WooCommerce.
CRM implementation and data
HubSpot, Salesforce and GoHighLevel set-up and administration, sales pipelines, lead assignment, reporting dashboards, data research and data cleaning.
Dedicated remote teams
Dedicated employees, part-time or hourly specialists, shared specialist teams or a fully managed department, employed and supervised by Gjethe.
Business process consulting
Workflow analysis, software recommendations, automation opportunities and a prioritised plan, implemented by our own team if you want.
Also available in this division
Who we work with
B2B companies
A steady pipeline of qualified meetings without hiring an in-house outbound team.
E-commerce brands
Listings, orders, returns and customer messages handled every day, including busy seasons.
Founders
Admin, inbox and research handled so you can focus on customers and product.
Growing SMEs
Support and back-office capacity that scales up or down with demand.
How we work
From first call to ongoing support
- 01
Consultation
We discuss the work, volumes, hours, tools and how you judge good results.
- 02
Scope and model
A written scope, quality standards and the right model: project, part-time, hourly or dedicated.
- 03
Staffing
We assign existing specialists or recruit and screen new people; you can interview the shortlist.
- 04
Onboarding
Training on your tools, policies and tone, with close review of early work.
- 05
Supervision
A Gjethe team lead checks quality, manages performance and arranges cover.
- 06
Report and improve
Regular reports and suggestions for what to simplify or automate.
Frequently asked questions
How does outsourced staffing with Gjethe work?
We agree the role and scope with you, assign or recruit suitable people, train them on your processes and supervise their work. They stay employed by Gjethe, while working in your tools and following your processes. Arrangements are usually hourly or part-time.
Can we hire dedicated remote employees?
Yes. A person can work only on your business for agreed hours, with Gjethe handling employment, equipment, supervision and cover. You sign one services agreement with Gjethe.
How is outsourced customer support managed?
With a support playbook built from your policies, saved replies in your tone, clear escalation rules, quality reviews by a Gjethe team lead and regular reports on volumes and recurring issues.
Can outsourced teams scale with our business?
Yes. You can add hours, add people or move to a fully managed department as volume grows, and reduce hours within the notice period agreed in your contract.
Do you offer cold calling?
No. Our outreach runs on cold email and LinkedIn, including reply handling and appointment setting.
How do you protect our data?
Staff work in accounts you control, with only the access their role needs. We sign NDAs on request, store credentials in password managers and remove access when someone leaves the engagement.
Which languages do your operations teams work in?
English, German and Albanian. Roles that need other languages can be discussed, and recruitment depends on availability.
Guides and comparisons
In-house vs outsourced development
Hiring a team versus working with a partner.
Europe-based team vs offshore freelancers
Time zones, contracts, accountability and what to check.
How to hire a virtual assistant
Defining tasks, access and quality checks.
Generate B2B leads
Build a pipeline of qualified business leads.
Gjethe's other divisions
Tell us what you want off your plate
Tell us what you need. You get an honest assessment, a clear plan and a written quote. The first consultation is always free.
- What happens next
- 1You tell us what you need
- 2We aim to reply within 24 hours with questions
- 3You get a written quote for your project