Remote IT support for small teams
Gjethe provides remote IT support for small and growing teams: a help desk for everyday problems, laptop and phone set-up, Microsoft 365 and Google Workspace administration, onboarding and offboarding of staff, password managers and two-factor authentication, backups, email and domain settings, and documentation of your set-up. Support is delivered remotely, in English, Albanian or German.
- Free first consultation
- Written quote for your project
- Flexible payment milestones
At a glance
- Delivery
- Remote, through secure tools
- Workspaces
- Microsoft 365, Google Workspace
- Devices
- Windows, macOS, iOS, Android
- Languages
- English, Albanian, German
Definition
What is it support?
IT support is the help a business needs to keep its devices, accounts and software working and secure: fixing problems, setting up equipment and users, and maintaining the systems people rely on every day.
Small teams rarely have an IT person. Instead, the most technical employee answers questions between their real tasks, accounts pile up with no owner, and nobody is sure whether backups work. Remote IT support gives you someone responsible for the basics, with a clear record of how everything is set up.
Who is it for?
Teams of a few to a few dozen
Enough people that IT questions take real time, not enough for an in-house IT hire.
Remote and hybrid companies
People and laptops in several countries, all needing the same set-up.
Professional services
Law, accounting and consulting firms handling confidential client data.
Startups
A clean set-up from the start, before accounts and devices get out of hand.
What's included, and what you keep
What's included
- Help desk for everyday IT problems
- Laptop and phone set-up
- Microsoft 365 or Google Workspace administration
- User onboarding and offboarding
- Shared drives, permissions and groups
- Email, domain and DNS settings
- Password manager roll-out
- Two-factor authentication set-up
- Backup checks for cloud data
- Software licence tracking
- Documentation of your set-up
What you receive
Handed over at the end. Yours to keep.
- A help-desk channel and request process
- An inventory of accounts, devices and licences
- Onboarding and offboarding checklists
- A written record of your IT set-up
- Regular summaries of requests and recommendations
Remote support, and its limits
Most everyday IT work can be done remotely: accounts, permissions, email, software, settings and troubleshooting through screen sharing or remote-access tools with the user's permission. Remote support keeps costs down and works across countries.
Some things need hands on site: replacing hardware, office networks and cabling, printers that physically jam. For those we work with your local supplier, or help you find one, and coordinate the job.
The basics that prevent most problems
Two-factor authentication
On email, workspace and financial accounts, for everyone.
A password manager
Shared vaults for team accounts instead of spreadsheets or chat messages.
Backups you have tested
Cloud data backed up separately, with a restore checked from time to time.
Clean offboarding
Access removed and data kept when someone leaves.
Onboarding and offboarding
| When | What we handle |
|---|---|
| New starter | Account, licences, groups, shared drives, laptop set-up, password manager, 2FA |
| Role change | Permissions updated to match the new role |
| Leaver | Access removed, mailbox and files kept or transferred, devices wiped or reassigned |
What a first review covers
- Who has admin access, and whether they should
- Accounts belonging to people who have left
- Whether 2FA is enforced
- Where shared passwords live
- What is backed up, and how
- Domain, email and DNS ownership
Security for small teams, without the jargon
Most incidents at small companies start with something ordinary: a reused password, a phishing email, a former employee whose account still works, a laptop with no screen lock. Fixing these basics removes a large share of everyday risk without expensive tools.
We explain each change in plain language, roll it out in a way that doesn't stop people working, and write down what was set up so the next person can see it.
Workspace administration we handle
| Area | Examples |
|---|---|
| Users and licences | Creating users, assigning licences, resetting passwords |
| Groups and sharing | Shared mailboxes, distribution lists, shared drives and permissions |
| Security settings | 2FA enforcement, sign-in alerts, admin roles |
| Aliases, forwarding, DNS records for deliverability | |
| Devices | Enrolment, policies and remote wipe where supported |
Moving between workspaces
Switching between Google Workspace and Microsoft 365, or bringing scattered personal accounts into one company workspace, is a common project. We plan the move of mail, calendars and files, agree a switch-over moment and support people through the first days in the new set-up.
How it support works, step by step
Every step has a clear output you can review. Timing is agreed in your quote.
- 1
Review
We map your accounts, devices, licences and admin access.
- 2
Quick wins
Urgent gaps fixed first, such as 2FA, leavers' accounts and admin rights.
- 3
Set-up
Help-desk channel, checklists and documentation agreed.
- 4
Ongoing support
Requests handled remotely during agreed hours.
- 5
Regular check
Summaries of requests and recommendations for improvements.
Tools, and what shapes your quote
Pricing is based on your project and agreed in your quote. These are the things that move it.
| Factor | Why it matters |
|---|---|
| Number of users and devices | More people and equipment mean more requests and set-up. |
| Starting point | A tangled set-up needs a clean-up phase first. |
| Coverage hours | Longer support hours need more availability. |
| Device management | Centrally managed devices take initial set-up. |
| Locations | Several offices or countries add coordination. |
| Compliance needs | Stricter client or industry requirements add documentation. |
| Area | Tools |
|---|---|
| Workspaces | Microsoft 365, Google Workspace, Entra ID |
| Security | 1Password, Bitwarden, authenticator apps |
| Remote access | Microsoft Remote Assistance, AnyDesk, TeamViewer, screen sharing |
| Device management | Microsoft Intune, Google endpoint management, Apple Business Manager |
Common mistakes to avoid
What we see go wrong most often, and how a good project avoids it.
Everyone is an admin
Admin rights for all makes mistakes and attacks far more damaging.
Shared passwords in chat
Use a password manager with shared vaults instead.
Forgetting leavers
Former staff with active accounts are a real security risk.
Untested backups
A backup you have never restored is a hope, not a plan.
Frequently asked questions
Is your IT support remote only?
Yes. For on-site work such as hardware repairs or office networks, we coordinate with a local supplier.
Do you support Microsoft 365 and Google Workspace?
Yes, both: users, licences, groups, shared drives, email settings and security options.
Can you set up laptops for new starters?
Yes, remotely, including software, accounts, security settings and the password manager.
When can we reach you?
During support hours agreed in the quote, within our Monday-to-Friday working day on Central European Time.
Do you provide cybersecurity services?
We handle security basics for small teams: 2FA, password managers, admin rights and backups. For deeper reviews see our website security service.
Can you help with our domain and email deliverability?
Yes. We set up DNS records such as SPF, DKIM and DMARC so your email is trusted by inbox providers.
How is IT support priced?
It is quoted on your number of users and devices, the hours you need covered and the state of your current set-up.
Can you buy laptops and licences for us?
We recommend what to buy and set it up. Purchases are made by you, in your company's name, so ownership and warranties stay with you.
What if something urgent happens outside your hours?
We agree an emergency procedure in advance, such as who to contact and which steps you can take yourselves, for example locking an account.
Can you document our current set-up even if it's messy?
Yes. A written record of accounts, devices and settings is usually the first thing we produce.
Do you support Macs as well as Windows?
Yes. We support Windows, macOS, iOS and Android devices, and mixed set-ups where people use different devices.
Can you train our staff on security basics?
Yes. A short session on phishing, passwords and two-factor authentication helps more than most tools, and we can run it in English, Albanian or German.
Can you help us choose between Microsoft 365 and Google Workspace?
Yes. We compare them against how your team works, the apps you already use and what your clients expect, then recommend one and plan the set-up.
Related services
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Put someone in charge of your IT.
Tell us what you need. You get an honest assessment, a clear plan and a written quote. The first consultation is always free.
- What happens next
- 1You tell us what you need
- 2We aim to reply within 24 hours with questions
- 3You get a written quote for your project