Dedicated remote teams, employed and managed by Gjethe
Gjethe provides remote staff who work on your business while remaining employed by Gjethe: a dedicated full-time person, part-time or hourly specialists, a shared specialist team or a fully managed department. We recruit where needed, train and onboard each person on your processes, supervise their work and manage performance. Arrangements are usually billed hourly or part-time.
- Free first consultation
- Written quote for your project
- Flexible payment milestones
At a glance
- Models
- Dedicated, part-time, shared team, managed department
- Employer
- Gjethe (staff stay on our payroll)
- Billing
- Hourly or part-time, agreed per client
- Working hours
- Central European Time, overlap with Europe and North America
Definition
What is dedicated remote teams?
A dedicated remote team is a group of people who work on one client's tasks every day, inside that client's tools and processes, while their employer (here, Gjethe) handles employment, equipment, supervision and replacement.
Hiring locally is slow and expensive, and freelancers come and go. Many growing companies need a few reliable people for support, operations, design, marketing or development without opening an office abroad or becoming an employer in another country. In Gjethe's staffing model, the people work as part of your team day to day, while Gjethe stays the employer: we handle contracts, payroll, equipment, workspace, training, supervision and cover for holidays or absences. You decide what the work is and how it should be done; we make sure it gets done well and consistently.
Who is it for?
Scaling startups
Founders who need operations, support or marketing capacity now, without building an HR function first.
E-commerce brands
Stores that need people for listings, orders, customer messages and seasonal peaks.
Agencies
Studios that want extra designers, editors or developers working under their own brand.
Established SMEs
Companies moving back-office or support work to a supervised remote team in a compatible time zone.
What's included, and what you keep
What's included
- Role definition and skills profile with you
- Assignment of existing Gjethe specialists where they fit
- Additional recruitment and screening where needed
- Employment contracts, payroll and benefits handled by Gjethe
- Equipment, workspace and secure access set-up
- Onboarding and training on your tools and processes
- Day-to-day supervision by a Gjethe team lead
- Quality checks and performance management
- Cover for holidays and absences where agreed
- Replacement if a person isn't the right fit
- Regular reporting on hours, output and issues
- Process documentation that stays with you
What you receive
Handed over at the end. Yours to keep.
- A written role profile and engagement scope
- An onboarded person or team working in your tools
- Documented processes and quality criteria
- Regular reports on hours, tasks and quality
- A named Gjethe contact responsible for the arrangement
Four ways to work with remote staff
The right model depends on how much work there is and how much management you want to do yourself.
| Model | What it looks like | Suits |
|---|---|---|
| Dedicated employee | One person works only on your business, full-time or for fixed daily hours | Ongoing roles with steady volume, such as support or operations |
| Part-time or hourly specialist | A specialist gives you an agreed number of hours each week or month | Design, editing, bookkeeping support or marketing tasks that don't fill a full day |
| Shared specialist team | A small team covers several skills for you, each person part of the time | Companies that need design, content and ads help together |
| Managed department | Gjethe runs a whole function (for example customer support) to agreed standards | Teams that want outcomes and reporting, not day-to-day supervision |
Who employs the team, and why it matters
In this arrangement the people stay employed by Gjethe in Kosovo. Gjethe signs their employment contracts, pays salaries, provides equipment and a workspace, and is responsible for supervision and conduct. Your company signs one services agreement with Gjethe and doesn't need a legal entity, payroll or HR process in Kosovo.
This differs from an employer-of-record service, where you direct staff entirely yourself, and from a freelance marketplace, where each person works independently. Here, a Gjethe team lead stays accountable for quality, continuity and replacements.
Recruitment, onboarding and training
Where the role matches skills already in our team (web development, AI, design, SEO, advertising, video editing, cybersecurity or project management), we can assign people we already employ. For other roles, such as customer support agents, virtual assistants or e-commerce operators, we recruit and screen candidates against the profile we agree with you, and you can interview the shortlist.
Every new person is trained on your tools, policies and tone before working independently. We write the process documentation as we go, so knowledge stays with your business even if people change.
Roles we staff most often
- Customer support agents (email, chat, helpdesk)
- Virtual and executive assistants
- E-commerce and marketplace operators
- CRM and data administrators
- Sales development and outreach researchers
- Graphic designers and video editors
- Web developers and QA testers
- Social media and content coordinators
Security and confidentiality
Remote staff work through accounts you control, with only the access their role needs. We sign NDAs on request, keep credentials in password managers rather than documents or chat, and remove access as soon as someone leaves the engagement. Client data stays in your systems wherever possible.
How dedicated remote teams works, step by step
Every step has a clear output you can review. Timing is agreed in your quote.
- 1
Consultation
We discuss the work, the volume, the hours you need covered and how you measure good results.
- 2
Role profile and proposal
We write the role profile, recommend a model (dedicated, part-time, shared or managed) and send a quote.
- 3
Staffing
We assign suitable Gjethe specialists or recruit and screen candidates; you can interview the shortlist.
- 4
Onboarding
The person or team is trained on your tools, processes and tone, with close review of early work.
- 5
Ongoing supervision
A Gjethe team lead checks quality, manages performance and arranges cover and replacements.
- 6
Review and scale
We review the arrangement regularly and add or reduce hours or people as your needs change.
Tools, and what shapes your quote
Pricing is based on your project and agreed in your quote. These are the things that move it.
| Factor | Why it matters |
|---|---|
| Model | A dedicated full-time person, part-time hours, a shared team or a managed department are each priced differently. |
| Role and seniority | A senior developer or designer costs more per hour than an entry-level support agent. |
| Hours and coverage | Extended hours, weekend cover or overlap with North American afternoons affect staffing. |
| Languages | Roles that need German or several languages narrow the candidate pool. |
| Recruitment needs | Assigning existing specialists is quicker than recruiting new people for a specialised role. |
| Area | Tools |
|---|---|
| Communication | Slack, Microsoft Teams, Google Meet, Zoom |
| Work management | Asana, ClickUp, Jira, Notion, Trello |
| Security | 1Password, Bitwarden, Single sign-on where available |
Common mistakes to avoid
What we see go wrong most often, and how a good project avoids it.
No written process
Remote staff can only meet a standard that someone has described. Undocumented work leads to inconsistent results.
Too much access
Giving every new person admin rights to every tool creates unnecessary risk.
Hiring for a vague role
"Help with marketing" attracts the wrong candidates. A clear task list attracts the right ones.
No single point of contact
Arrangements work best when one person on your side and one on ours own the relationship.
Frequently asked questions
Who is the legal employer of the remote staff?
Gjethe. The people stay on Gjethe's payroll in Kosovo, with Gjethe handling contracts, salaries, equipment and supervision. Your company signs a services agreement with Gjethe and doesn't employ them directly.
How is outsourced staffing priced?
Most arrangements are hourly or part-time, depending on the role, seniority, hours and languages. We don't publish rates; your quote sets out the arrangement after a free consultation.
Can we interview the people before they start?
Yes. For recruited roles you can interview the shortlisted candidates. For roles filled by existing Gjethe specialists, we can arrange an introductory call.
What happens if someone isn't the right fit?
Tell your Gjethe contact. We address performance issues first and replace the person if needed, then onboard the replacement using the process documentation.
Can the team grow with our business?
Yes. You can add hours, add people or move from a single dedicated person to a managed department as volume grows. You can also reduce hours within the notice period agreed in your contract.
Which hours do remote staff work?
Gjethe works on Central European Time, which overlaps fully with European business hours and with mornings in North America. Other hours can be agreed for specific roles.
Will the staff work under our brand?
Yes, if you want. Remote staff can use your email addresses and tools and represent your company to your customers, while remaining Gjethe employees.
Do you sign NDAs?
Yes. We sign NDAs on request, and access to your systems is limited to what each role needs.
How is this different from hiring a freelancer?
A freelancer works independently and may disappear or juggle many clients. With Gjethe, a team lead supervises the work, quality is checked, and cover and replacements are arranged by us.
Related services
Virtual Assistant & Data Entry
Inbox, calendar, CRM upkeep and data entry.
Customer Support
Email, chat and helpdesk support for your customers.
E-commerce Operations
Listings, catalogue, orders, returns and store admin for Shopify and WooCommerce.
B2B Sales Outreach
Cold email and LinkedIn outreach that books qualified sales meetings.
Project Management
Planning, coordination and reporting for your projects.
Business Process Consulting
Map how work flows, remove the waste and plan what to automate.
Dedicated Remote Teams by industry
Discuss the role you need filled
Tell us what you need. You get an honest assessment, a clear plan and a written quote. The first consultation is always free.
- What happens next
- 1You tell us what you need
- 2We aim to reply within 24 hours with questions
- 3You get a written quote for your project