Business process consulting for teams that have outgrown their workflows
Gjethe's business process consulting maps how work actually moves through your company, from enquiry to invoice. We interview the people doing the work, document each step, find the delays, duplicate data entry and manual hand-offs, then recommend practical changes: better use of existing tools, new software where justified, integrations and automation. You get a prioritised plan, and our team can implement it.
- Free first consultation
- Written quote for your project
- Flexible payment milestones
At a glance
- Focus
- Workflows, systems and manual work
- Output
- Process maps and a prioritised plan
- Covers
- Software choice, integrations, automation
- Implementation
- Optional, by the same team
Definition
What is business process consulting?
Business process consulting is the analysis of how a company's work gets done, step by step, followed by recommendations to make that work faster, more reliable and less dependent on manual effort.
Most businesses don't plan their processes; they accumulate them. A spreadsheet added during a busy season becomes permanent, a manual copy from one system to another becomes someone's job, and approvals live in email threads nobody can find. Buying new software rarely fixes this on its own, because the underlying process stays unclear. We start by understanding the work as it is done today, then design a simpler version and only then decide which tools, integrations or automations support it. Because Gjethe also builds software, automation and integrations, recommendations stay grounded in what can realistically be implemented and maintained.
Who is it for?
Growing SMEs
Companies where processes that worked for ten people are breaking at thirty.
E-commerce and logistics
Teams re-typing orders, stock and shipping data between systems every day.
Professional services
Firms with slow quoting, onboarding, approvals or invoicing across several tools.
Operations leaders
Managers who know something is inefficient but need evidence and a plan before investing.
What's included, and what you keep
What's included
- Interviews with the people who do the work
- Current-state process maps for selected workflows
- Inventory of tools, spreadsheets and data flows
- Identification of delays, rework and duplicate entry
- Root-cause analysis for recurring problems
- Future-state process design
- Software recommendations: keep, configure, replace or build
- Integration and automation opportunities
- Data quality and ownership review
- Prioritised roadmap with effort and impact
- Change and training recommendations
- Presentation of findings to your team
What you receive
Handed over at the end. Yours to keep.
- Current-state and future-state process maps
- A tool and data-flow inventory
- A findings report with the evidence behind each issue
- A prioritised improvement roadmap
- Requirements for any software, integration or automation work
How a process review works
We review a small number of important workflows in depth rather than skimming every department.
- 01
Choose the workflows
Together we pick the processes that cost the most time or cause the most errors, such as order handling, client onboarding or month-end reporting.
- 02
Observe and interview
We talk to the people doing the work and, where possible, watch the process happen in the real tools.
- 03
Map and measure
Each step, hand-off, tool and decision is documented, with notes on volume, waiting time and error rates where data exists.
- 04
Design the improved process
We remove unnecessary steps first, then decide where software, integration or automation helps.
- 05
Prioritise
Every recommendation is rated by expected impact, effort, cost and risk, so you can start with quick wins.
Typical findings and what we recommend
| What we often find | Usual recommendation |
|---|---|
| The same data typed into two or three systems | An integration or a single source of truth |
| Approvals stuck in email threads | A workflow tool or approval step with clear owners |
| Weekly reports built by hand from exports | Automated reports or a live dashboard |
| A CRM that sales doesn't trust or use | Cleaner pipeline design, data clean-up and training |
| A spreadsheet that runs a critical process | A small internal tool or a properly configured platform |
| Knowledge held by one person | Documented procedures and shared access |
Software recommendations without a sales agenda
Our recommendations follow the process, not a preferred vendor. Often the best answer is to configure a tool you already pay for properly. Sometimes it's an off-the-shelf platform such as HubSpot, Salesforce, Notion or an industry-specific system. Custom software is recommended only when the process is genuinely specific to your business or the alternatives would cost more to work around.
Gjethe isn't a reseller and earns no commission on software licences. If we recommend a tool, we explain why, what it costs to run and what the alternatives would be.
From plan to implementation
A process plan is only useful if it gets implemented. Because the same company builds custom software, AI and Python automations, integrations and CRM set-ups, and can staff operational roles, we can carry the roadmap through with you, one priority at a time. You're free to implement the plan with your own team or another provider; the documentation is written so that anyone can work from it.
How business process consulting works, step by step
Every step has a clear output you can review. Timing is agreed in your quote.
- 1
Consultation
We discuss the problems you see, the goals for the review and which teams are involved.
- 2
Scope
We agree which workflows to review, who we will interview and what the final report covers.
- 3
Discovery
Interviews, observation and a review of tools, spreadsheets and available data.
- 4
Analysis and design
Process maps, findings and the improved future-state processes.
- 5
Recommendations
A prioritised roadmap, presented to your team, with requirements for any build work.
- 6
Implementation support
If you want, Gjethe implements the changes in stages and measures the effect.
Tools, and what shapes your quote
Pricing is based on your project and agreed in your quote. These are the things that move it.
| Factor | Why it matters |
|---|---|
| Number of workflows | Each process reviewed in depth needs its own interviews, maps and recommendations. |
| Teams and locations | More departments or sites mean more interviews and more hand-offs to understand. |
| Systems involved | Complex tool landscapes and legacy systems take longer to document. |
| Data availability | Measuring volumes and delays is faster when systems already record them. |
| Implementation | Whether the engagement ends with the plan or continues into building the changes. |
| Area | Tools |
|---|---|
| Mapping and documentation | Miro, Lucidchart, Notion, Confluence |
| Platforms we often assess | HubSpot, Salesforce, GoHighLevel, Airtable, Google Workspace, Microsoft 365 |
| Automation and integration | Make, Zapier, n8n, Python, Custom APIs |
Common mistakes to avoid
What we see go wrong most often, and how a good project avoids it.
Buying software first
A new tool on top of an unclear process usually reproduces the same problems in a more expensive system.
Mapping the official process
The documented process and the real one often differ. Improvements must start from how work actually happens.
Automating waste
Automating an unnecessary step makes it faster, but it's still unnecessary.
Leaving out the people doing the work
Changes designed without the team are often resisted or quietly worked around.
Frequently asked questions
What does a business process consultant actually do?
A process consultant studies how work moves through your company, documents each step, identifies delays, errors and manual effort, and recommends changes to the process, the tools and the data flows, in a prioritised plan.
Do we have to buy new software?
No. Many recommendations involve configuring tools you already use, simplifying steps or connecting systems. New software is recommended only when it is clearly worth it.
Can you implement the recommendations?
Yes. Gjethe builds custom software, integrations, automations and CRM set-ups, and can provide operational staff. You can also implement the plan yourself or with another provider.
Which processes are good candidates for a review?
Processes that run often, involve several people or tools, and cause visible delays or errors: order handling, quoting, client onboarding, approvals, reporting and invoicing are common examples.
How do you measure improvement?
Before changes, we record what can be measured, such as steps, hand-offs, waiting time, error rates or hours spent. After implementation we compare against that baseline.
Will you need access to our systems?
Read access to the relevant tools helps us see how data flows. We sign NDAs on request and only need the access agreed in the scope.
Is this suitable for small businesses?
Yes. A focused review of one or two workflows is often most valuable for small teams, where a few hours saved each week matter a lot.
How is process consulting priced?
Pricing depends on the number of workflows, teams and systems involved, and on whether implementation is included. It is agreed in your quote after a free consultation.
Related services
AI Automation
Make, Zapier, n8n and Python workflows with AI steps.
Python Automation
Scripts that replace manual reports and data syncing.
CRM & ERP Development
Custom systems, or HubSpot, Salesforce and Odoo set up properly.
Custom Software Development
Software built around your exact process.
API Integration
Connect the tools you already use so data flows on its own.
Dashboard Development
Live dashboards for operations, sales and finance.
Business Process Consulting by industry
Find out where your team loses time
Tell us what you need. You get an honest assessment, a clear plan and a written quote. The first consultation is always free.
- What happens next
- 1You tell us what you need
- 2We aim to reply within 24 hours with questions
- 3You get a written quote for your project