Website maintenance and support, every month
Gjethe maintains websites on a monthly plan: CMS, theme and plugin updates tested on a staging copy, off-site backups, uptime and security monitoring, bug fixes, small content changes and a monthly health report. We maintain sites we built and sites built by others, on WordPress, Shopify, Webflow, Next.js and custom stacks.
- Free first consultation
- Written quote for your project
- Flexible payment milestones
At a glance
- Covers
- Updates, backups, monitoring, fixes
- Platforms
- WordPress, Shopify, Webflow, Next.js
- Reporting
- Monthly health report
- Pricing
- Fixed monthly plan
Definition
What is website maintenance & support?
Website maintenance is the ongoing work that keeps a site secure, up to date, fast and working: software updates, backups, monitoring, fixes and small improvements after launch.
Websites don't stay finished. Plugins release security patches, browsers change, forms stop delivering and content goes out of date. Maintenance turns these into routine tasks instead of emergencies, and means someone notices a problem before your customers do.
Who is it for?
WordPress site owners
Core and plugin updates are essential and occasionally break things. Testing them before they go live keeps the site safe.
Online stores
Downtime and broken checkouts cost sales directly; monitoring and quick fixes protect revenue.
Teams without a developer
You need someone to call for small changes and problems without hiring a full-time developer.
Owners of inherited sites
The original developer is gone and nobody knows how the site works. We document it and take over.
What's included, and what you keep
What's included
- Core, theme and plugin or dependency updates
- Updates tested on a staging copy first
- Daily or weekly off-site backups
- Restore tests to check backups actually work
- Uptime monitoring with alerts
- Security scanning and malware checks
- SSL certificate and domain renewal checks
- Form and checkout testing
- Bug fixes and troubleshooting
- Small content and design changes
- Performance checks
- Monthly health report
What you receive
Handed over at the end. Yours to keep.
- A maintenance plan with agreed scope
- Documented site set-up and access list
- Monthly report of updates, incidents and fixes
- Backup and restore records
- Recommendations for upcoming improvements
What does maintenance involve on each platform?
The work differs a lot depending on what your site runs on.
| Platform | Main maintenance work |
|---|---|
| WordPress | Core, theme and plugin updates, security hardening, database clean-up, backups |
| Shopify | App reviews and clean-up, theme updates, checkout and order flow checks |
| Webflow | Content support, form and integration checks, design system upkeep |
| Next.js / custom | Dependency and framework updates, hosting and monitoring, bug fixes |
Why test updates on staging?
Most website breakages after an update come from conflicts: a plugin update that doesn't agree with the theme, or a framework upgrade that changes behaviour. Applying updates directly to a live site means customers discover the problem first.
We apply updates to a staging copy, check key pages, forms and checkout, and only then update the live site, with a fresh backup taken just before, so we can roll back immediately if something unexpected happens.
What a typical month looks like
Updates
Available updates reviewed, applied on staging, tested and deployed, with a backup taken immediately before.
Monitoring
Uptime, security scans, SSL expiry and backup success watched continuously, with alerts to our team.
Requests
Your content changes and small fixes handled through one shared board, so nothing gets lost in email.
Report
A short summary of what changed, any incidents, and recommendations for the month ahead.
What happens when something goes wrong?
Most problems are caught by monitoring before anyone reports them: a site that stops responding, a certificate about to expire, a form that has quietly stopped sending emails. We investigate, fix or roll back, and tell you what happened and why.
For bigger incidents (a hacked site, a failed hosting provider) the maintenance set-up is what makes recovery fast: tested backups, documented access and a known-good version of the site to restore.
How website maintenance & support works, step by step
Every step has a clear output you can review. Timing is agreed in your quote.
- 1
Onboarding audit
We review the site, hosting, plugins or dependencies, access and backups, and fix anything urgent.
- 2
Documentation
Accounts, integrations and set-up written down so nothing depends on one person's memory.
- 3
Monitoring set-up
Uptime, security and backup monitoring with alerts to our team.
- 4
Monthly routine
Updates on staging, testing, deployment and backup checks.
- 5
Requests and fixes
Your change requests and any issues handled through one channel.
- 6
Monthly report
What was updated, what was fixed and what we recommend next.
Tools, and what shapes your quote
Pricing is based on your project and agreed in your quote. These are the things that move it.
| Factor | Why it matters |
|---|---|
| Platform | Plugin-heavy WordPress sites need more update work than static or hosted sites. |
| Site size and complexity | Stores, member areas and integrations need more testing each month. |
| Backup frequency | Daily backups and longer retention cost more than weekly ones. |
| Included change hours | How much content or design work you want included each month. |
| Response expectations | Faster response commitments require more availability. |
| Area | Tools |
|---|---|
| Monitoring | uptime monitors, Sentry, Search Console |
| Backups | off-site automated backups, restore testing |
| Security | malware scanning, firewalls, two-factor login |
| Workflow | staging environments, Git, a shared request board |
Common mistakes to avoid
What we see go wrong most often, and how a good project avoids it.
Skipping updates because things work
Outdated software is the most common route for attacks. Working today isn't the same as safe.
Backups nobody has tested
A backup that fails to restore is discovered at the worst moment. Restore tests prove they work.
Access spread across ex-employees
Accounts tied to people who left are a security risk and a lock-out waiting to happen.
No one watching forms
Contact forms silently stop sending email more often than people think, and leads are lost without anyone noticing.
Frequently asked questions
Can you maintain a site you didn't build?
Yes. We start with an onboarding audit, fix anything urgent and document the set-up before taking it over.
What if an update breaks something?
We test updates on staging first. If something still goes wrong on the live site, we restore the backup taken just before the update and fix the conflict.
Are content changes included?
Small changes can be included each month, text, images, new pages from existing templates. Larger changes are quoted separately.
How quickly do you respond to problems?
Response commitments are agreed in your plan. Site-down and security issues are always handled first.
Do you also host the website?
We set up and manage hosting under your account rather than reselling it, so you always own the infrastructure.
Is maintenance a long-term contract?
Plans run monthly. You can change or cancel with notice, and everything (accounts, code, backups) stays yours.
Do you include security monitoring?
Yes. We scan for malware and vulnerabilities, monitor logins and keep the site hardened. If a site is already infected, see website security.
What isn't included in maintenance?
New features, redesigns and larger content projects are quoted separately. Maintenance keeps what you have healthy and handles small changes; anything bigger becomes its own small project.
Do you keep a record of changes?
Yes. Code changes are tracked in version control and every update, fix and incident appears in the monthly report, so you always know what was done to your site and when.
Can you train our team to make simple changes themselves?
Yes. Many clients prefer to handle text and images themselves; we show them how and remain available for anything technical.
What happens to my site if we stop working together?
Nothing changes for the site. Your accounts, hosting, code and backups stay with you, and we hand over the documentation so another developer can continue.
Do you monitor search performance as part of maintenance?
We watch Search Console for crawl errors, indexing problems and security warnings and fix technical issues we find. Growing rankings through content and links is a separate SEO service.
Related services
Website Security
Hardening, malware clean-up and security reviews.
Website Speed Optimization
Faster pages and better Core Web Vitals.
WordPress Development
Custom themes, plugins and WooCommerce without bloat.
Website Migration
Platform and host moves that keep your rankings.
Cloud Deployment
Vercel, AWS, Azure and Google Cloud set up properly.
Website Maintenance & Support by industry
Hand over the upkeep.
Tell us what you need. You get an honest assessment, a clear plan and a written quote. The first consultation is always free.
- What happens next
- 1You tell us what you need
- 2We aim to reply within 24 hours with questions
- 3You get a written quote for your project