Technical writing people can actually follow
Gjethe writes technical documentation for software, products and internal processes: user guides, help-centre articles, API references and developer guides, onboarding documentation, release notes, standard operating procedures and knowledge bases. Our writers work alongside developers, test what they document, and publish in tools such as GitBook, Docusaurus, Mintlify, Notion, Confluence or your help desk, in English, Albanian or German.
- Free first consultation
- Written quote for your project
- Flexible payment milestones
At a glance
- Types
- User guides, API docs, help centres, SOPs
- Platforms
- GitBook, Docusaurus, Mintlify, Notion, Confluence
- Formats
- Markdown, MDX, OpenAPI, HTML
- Languages
- English, Albanian, German
Definition
What is technical writing?
Technical writing is the craft of explaining how something works or how to do something, clearly and accurately, for a specific reader such as a customer, a developer or an employee.
Documentation is part of the product. When it is missing or wrong, customers open support tickets, developers give up on your API, and new employees ask the same questions every week. Good documentation is written for one reader at a time, tested against the real product and kept up to date as the product changes.
Who is it for?
SaaS companies
Help centres and onboarding guides that cut support tickets and speed up adoption.
API and developer products
References and guides that let developers integrate without emailing you.
Hardware and industrial companies
Manuals, setup guides and maintenance procedures that are safe to follow.
Growing teams
Internal procedures and onboarding docs that preserve how work gets done.
What's included, and what you keep
What's included
- Documentation audit and gap analysis
- Information architecture and navigation
- User guides and how-to articles
- Help-centre articles
- API reference from your OpenAPI or code
- Developer quick-starts and tutorials
- Release notes and changelogs
- Standard operating procedures
- Screenshots, annotated images and simple diagrams
- Style guide and templates for future docs
What you receive
Handed over at the end. Yours to keep.
- Published documentation in your platform
- Source files in Markdown or MDX in your repository
- A documentation style guide
- Templates for new articles
- A maintenance checklist tied to your release process
Which documentation do you need?
| Reader | What they need | Typical format |
|---|---|---|
| New customer | Get set up and reach the first result | Getting-started guide |
| Existing customer | Do one specific task | Task-based help articles |
| Developer | Integrate quickly and handle errors | API reference and quick-start |
| Administrator | Configure, secure and manage | Admin guide |
| Employee | Do a process the same way every time | Standard operating procedure |
We test what we document
The fastest way to find gaps in documentation is to follow it. Our writers work through each guide in a test account or sandbox, note where the product and the instructions differ, and raise questions with your developers before publishing.
For APIs, we call the endpoints, check the example requests and responses, and make sure error messages are explained. Examples that don't run are one of the main reasons developers abandon an integration.
Docs as code
For developer products, documentation often lives best next to the code: Markdown or MDX in your repository, reviewed in pull requests and published automatically with tools such as Docusaurus, Mintlify or GitBook. That keeps docs versioned with the product and makes updates part of each release.
For customer help centres, the help-desk platform itself is usually the right home, so articles can be linked from support replies and searched from the product.
Documentation that AI assistants can read
Customers increasingly ask ChatGPT, Claude or your own support bot how to use your product. Clear headings, one task per article, explicit prerequisites and accurate examples make documentation easier for these tools to quote correctly. We can also publish an llms.txt index of your docs so AI tools find the right pages.
Signs your documentation needs work
- Support answers the same how-to questions every week
- Screenshots show an old version of the product
- Developers ask for examples in sales calls
- New employees learn processes by asking around
- Nobody owns updating the docs after a release
- Search in your help centre rarely finds the answer
Release notes customers read
Release notes are often written for the team that built the feature. Customers want to know what changed for them, whether they need to do anything, and where to learn more. We write release notes that lead with the benefit, explain any action required and link to the updated help article.
For developer products, we keep a precise changelog alongside: versions, breaking changes, deprecations and migration steps, so integrators can upgrade without surprises.
How technical writing works, step by step
Every step has a clear output you can review. Timing is agreed in your quote.
- 1
Audit
We review existing docs, support tickets and analytics to find gaps.
- 2
Structure
Readers, topics and navigation agreed before writing.
- 3
Write and test
Drafts written while following each step in the product.
- 4
Review
Technical review by your team, then editing for clarity.
- 5
Publish
Published in your platform with templates for future articles.
- 6
Maintain
Optional updates tied to your release process.
Tools, and what shapes your quote
Pricing is based on your project and agreed in your quote. These are the things that move it.
| Factor | Why it matters |
|---|---|
| Number of articles or pages | More topics mean more research, writing and review. |
| Technical depth | API and developer docs need more testing than user guides. |
| Access to experts | Quick answers from your team keep the work efficient. |
| Visuals | Screenshots, annotated images and diagrams add production time. |
| Languages | Each additional language needs translation and review. |
| Platform set-up | Setting up a new docs platform adds initial work. |
| Area | Tools |
|---|---|
| Docs platforms | GitBook, Docusaurus, Mintlify, ReadMe, Confluence, Notion |
| Help centres | Zendesk Guide, Intercom Articles, Help Scout Docs, HubSpot Knowledge Base |
| API | OpenAPI, Postman, Swagger UI, Redoc |
| Visuals | Snagit, Figma, Excalidraw, Mermaid |
Common mistakes to avoid
What we see go wrong most often, and how a good project avoids it.
Writing for everyone at once
A page for beginners and experts serves neither. Write for one reader per page.
Documenting features instead of tasks
People arrive with a job to do. Organise around what they want to achieve.
Examples that don't run
Broken code samples destroy trust faster than missing docs.
No owner after launch
Docs go stale within a few releases unless updating them is part of the release.
Frequently asked questions
Do your writers understand technical products?
Yes. Our writers work with developers every day, read code and APIs, and test what they document in the product itself.
Can you write API documentation from our OpenAPI file?
Yes. We use your OpenAPI specification as the source for the reference and add guides, examples and error explanations around it.
Which platforms do you publish to?
GitBook, Docusaurus, Mintlify, ReadMe, Confluence, Notion and help-desk knowledge bases, or plain Markdown in your repository.
Can you document internal processes?
Yes. We write standard operating procedures and onboarding guides by interviewing the people who do the work and testing the steps.
Do you translate documentation?
We write in English, Albanian and German, and can produce other languages through professional translators.
Can you keep our docs updated after each release?
Yes. We can review release notes and update affected pages as part of an ongoing arrangement.
Do you use AI to write documentation?
We may use AI for first outlines or summaries, but every page is written, tested and checked by a person against the real product.
How is technical writing priced?
It is quoted on the number of pages, technical depth, visuals and languages, after we review what exists.
Can you work from screen recordings and calls with our developers?
Yes. Short recordings or calls with the people who built a feature are often the quickest way to start, and we turn them into structured, tested guides.
Do you write in-product text such as tooltips and error messages?
Yes. Microcopy is closely linked to documentation, and keeping the wording consistent between the product and the docs helps users.
Can you migrate our docs to a new platform?
Yes. We move and restructure existing content, fix broken links and set up redirects so old URLs still work.
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Make your product easier to use.
Tell us what you need. You get an honest assessment, a clear plan and a written quote. The first consultation is always free.
- What happens next
- 1You tell us what you need
- 2We aim to reply within 24 hours with questions
- 3You get a written quote for your project